Seller Policies

Planteka is a community based marketplace where you can sell or swap with your local plant lovers and buyers, any of these:

  1. Plant propagations/rooted cuttings
  2. Baby plants
  3. Fully grown plants
  4. Seeds
  5. Plant essentials like soil, other substrates
  6. Plant accessories like pots, macrames, artwork related to plants

Please read on to find out more about your rights, as well as what is expected of you, if you sell plants or seeds with us.

By opening your shop with Planteka, you agree to our Seller Policies below and our Terms of Use.

1. How Can You Use Planteka?

Planteka is a marketplace dedicated specially for plant lovers and hobbyists.

As a plant (or seeds) seller, you can use Planteka in one or all of the three ways:

  1. Share plants for free, in which case set the price to 0.
  2. Sell plants with the possibility for local pickup or local shipping. For shipping of plants, please understand the need for plant passport and the responsibility of having it is on you, while sending plants by post.
  3. Sell plants with international shipping. For international shipping of plants, it is important to have the necessary Phytosanitary certificates for the plants.

Important: For sellers in the EU, a new Plant Passport regulation was passed on Dec 14, 2019. This requires any plants for distant selling to be accompanied with a plant passport. The risk associated with not having a plant passport, when sending plants (and other related items) by post, will be taken by you: the seller. More details available in the blog here. If you are sending plants by POST/ENVIO anywhere within the EU and within the country, it has to be accompanied by a plant passport.

2. What Can You Sell on Planteka?

As a seller you are allowed to share for free or sell:

  1. Fully grown plants
  2. Baby plants
  3. Rooted Cuttings
  4. Seeds
  5. Accessories for the Plants

If you sell fully grown/baby plants, seeds or rooted cuttings, you agree that:

  1. All plants that you sell or swap are allowed to be propagated legally. Some plants are patented and not allowed to be propagated for commercial purposes. We found a database that we thought would be helpful for you to know which plants are patented and are not allowed to be propagated.
  2. If plants are for international shipping, it should have the necessary phytosanitary certificate for shipping to the specific country. If you don’t have the phytosanitary certificate and the plants are held at customs, you are fully liable for refunding the order to the customer. We do not recommend international shipping.
  3. If you are shipping plants or cuttings within the EU, a plant passport has to accompany with the plant.
  4. All listings are available for purchase at a set price.
  5. For shipping, you take care to pack the plant appropriately so that the it is not damaged once it reaches the customer.
  6. You are using your own photographs—not stock photos, artistic renderings, or photos used by other sellers or sites. Do write to us, if you need help with the photography.

If you are selling accessories e.g. pots or macrame hangers in the Accessories category, you agree that:

  1. All listings are available for purchase at a set price.
  2. You are using your own photographs—not stock photos, artistic renderings, or photos used by other sellers or sites. Do write to us, if you need help with the photography.

3. What Not to Sell on Planteka?

All prohibited plant propagations and items that violate the patent policies are not allowed to be sold on Planteka. Some plants are patented and not allowed to be propagated for commercial purposes. We found a database that we thought would be helpful for you to know which plants are patented and are not allowed to be propagated.

Keep in mind that members may flag listings that appear to violate our policies for Planteka admin review. We are allowed to remove any listings that have been brought to our notice and which potentially violates our policies. We may also suspend or terminate your account for any violations.

4. Represent Yourself and Your Listings Genuinely

Transparent and honest transactions are key to Planteka. Always represent yourself, your plants, and your business in the most transparent and honest way.

By listing your plants or plant accessories for selling or swapping on Planteka, you agree to:

  1. Provide honest, accurate information about yourself, including address and other details.
  2. Honor our Seller Policies.
  3. Provide an accurate representation of your listings with the product description and photos.
  4. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, please report it to Planteka.
  5. Not engage in avoidance of commission fees.
  6. Not engage in coordinating pricing with other sellers.

5. Communication with Other Members using Chat from Dashboard

You can use Chat to communicate directly with your buyers or with Planteka. This can be connected to your Facebook Messenger; or by default it can be set to Planteka’s Faceboook Messenger.

Do not use “Chat” for:

  1. Sending spam messages.
  2. Harassing or abusing another member of Planteka
  3. Contacting another member via Planteka “Chats” to warn them away from a particular member, shop, or item.

6. Privacy and Protecting Personal Information

You have the responsibility of protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. You have to fully comply with data protection and privacy laws that govern the ways in which you can use Planteka user information. Do not use members’ personal information to contact outside Planteka website.

7. Content Creation

As a member of Planteka, you have the opportunity to create and upload a variety of content, like listings, text and photos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy

8. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on Planteka, you agree to:

  1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Sellers should also send the Tracking information via the Seller Dashboard (if the customer has chosen Shipping with tracking), within 5 days of receiving the order. If not, the customer will connect with the seller and the seller is obligated to respond. If there is no response from the seller within a week of placing the order, the customer can request Planteka to cancel the order and the payments to the seller will not be processed. Learn how to update Order Tracking via Seller Dashboard here
  2. Respond to Chats in a timely manner.
  3. Resolve disagreements or disputes directly with the customer.
  4. If you are unable to complete an order, you must notify the buyer and cancel the order.

9. Responding to Requests for Cancellations and Returns

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

Cancellations

If you are unable to complete a transaction, you must notify the buyer via Planteka or via email with buyer and cancel the transaction. If the customer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

Returns

A product for return must be agreed upon between the seller and customer, and it has to be resolved between both parties. Planteka would not involve in any disputes arising from returns or lack of returns.

Our Case System

We ask customers to contact sellers directly and attempt to resolve any outstanding issues between themselves as we do not involve in resolving any disputes. However, if the seller does not resolve the situation with the customer, in case of a non-delivery product, the seller will be blocked from further activities on Planteka.

non-delivery occurs when a customer places an order but does not receive the item. The following are examples of non-delivery cases:

  1. There is no proof that the item was shipped. It is important that the tracking is reported from the seller dashboard, if the buyer chose shipping with tracking. Learn how here.
  2. An item was not sent to the address provided on Planteka.

Ineligible Transactions

According to our case system, some disputes don’t qualify for refunds:

  1. Items that are damaged by the shipping carrier (if properly packaged by the seller).
  2. Items that are received after the agreed-upon delivery date due to shipping delays.
  3. Items that are returned without a return agreement between seller and customer.
  4. Items that are not as per the description on the website.
  5. Items that are purchased in person.
  6. Items prohibited from sale on Planteka, as described above.
  7. Transactions where payment is not made via Planteka’s checkout system.

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