Privacy Policy

Updated Date: 15/07/2024

1. Introduction

Planteka ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Who We Are

Our website address is:
Our registered address:
Planteka Community S.L
Calle de la Costa 53, 2-2
Barcelona - 08023

Phone: +34 623 198 716

3. What Personal Data We Collect and Why We Collect It

Information We Collect

  • Personal Data: We collect personal information such as your name, email address, phone number, and payment information.
  • Photographs and Videos: We may collect and use photographs and videos that you upload or share on our platform, especially during events, workshops, and in-person gardening services.

4. How We Use Your Information

  • Providing Services: To facilitate bookings, payments, and service delivery.
  • Marketing: With your consent, to use photographs and videos for marketing and promotional purposes.
  • Communication: To communicate with you regarding your bookings, services, and updates.

5. Media

  • Image Uploads: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.
  • Event Photography/Videography: By default, we use photographs or videos taken by us or our collaborators at events for promotion on social media. If you do not want your photo or video to be published or used in our promotional posts, notify us by email or our contact form.

6. Use of Photographs and Videos

  • Event and Workshop Documentation: We may take photographs and videos during events and workshops for documentation and promotional purposes.
  • Consent: We will seek your consent before taking and using any photographs or videos in which you are identifiable. You have the right to withdraw your consent at any time.
  • Third-Party Sharing: Photographs and videos may be shared with third-party service providers for promotional and marketing purposes, with your consent.

7. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: When processing is necessary for the performance of a contract to which you are a party.
  • Legal Obligation: When processing is necessary to comply with the law.
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

8. Cookies

  • Login Page: We will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Login Information: When you log in, we will set up several cookies to save your login information and your screen display choices. If you log out of your account, the login cookies will be removed.
  • Google Analytics: These cookies collect information to help us understand how our website is being used and to measure the effectiveness of our marketing campaigns.

9. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

10. What We Collect and Store

While you visit our site, we’ll track:

  • Products You’ve Viewed: To show you products you’ve recently viewed.
  • Location, IP Address, and Browser Type: For purposes like estimating taxes and shipping.
  • Shipping Address: To estimate shipping before you place an order and send you the order.
  • Phone Number: To inform you of your order updates and delivery details.
    We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as:

  • Sending you information about your account and order
  • Responding to your requests, including refunds and complaints
  • Processing payments and preventing fraud
  • Setting up your account for our store
  • Complying with any legal obligations we have, such as calculating taxes
  • Improving our store offerings
  • Sending you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders. We will also store comments or reviews, if you choose to leave them. Your information including email, full name, address, and phone number will be shared with corresponding vendors on our platform with whose profile/store you have placed the orders. In the case of a gift card, the data of the recipient of the gift card is received and stored as well.

11. Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.

12. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

13. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Access: The right to request access to your personal data and obtain information about how we process it.
  • Rectification: The right to request correction of inaccurate or incomplete data.
  • Erasure: The right to request deletion of your personal data.
  • Restriction: The right to request restriction of processing of your personal data.
  • Data Portability: The right to receive your data in a machine-readable format and request its transfer to another controller.
  • Object: The right to object to the processing of your personal data.

14. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, destruction, or damage. This includes encryption, access controls, and secure storage.

15. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

16. Data Transfers

Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place to protect your data in compliance with GDPR.

17. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

18. Third-Party Cookies

We may use third-party cookies from services like Google Analytics to collect information about how our website is used, measure the effectiveness of our marketing campaigns, and provide a personalized site experience.

19. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Planteka Community S.L
Calle de la Costa 53, 2-2
Barcelona - 08023


Phone: +34 623 198 716

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