Terms & Conditions

Updated Date: 15/07/2024

1. Introduction

Welcome to Planteka, a marketplace for gardening services provided both via video and in-person, and events and workshops. These Terms & Conditions govern your use of our platform and services. By using our platform, you agree to these terms.

2. License to Use Our Platform

We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Platform subject to these Terms & Conditions.

3. Eligibility

You must be aged 18+ to use our platform, either as a buyer/customer or as a seller/service provider.

4. Service Offerings

• Events: Includes gardening-related events.
• Workshops: Includes instructional sessions on gardening topics, both online and in-person. The workshops are in-person, unless otherwise mentioned on the product. 
• Gardening Services: Includes in-person and virtual consultations and gardening services at the customer's location or via video call.

5. User Obligations

• Accurate Information: You agree to provide accurate and up-to-date information.
• Compliance: You must comply with all applicable laws, regulations, and these Terms & Conditions.

6. User Conduct

• Prohibited Activities: Activities like fraud, harassment, spamming are strictly prohibited on the platform.
• Consequences: Any person engaged in these activities will be removed from platform without notice and if needed be reported to the concerned authorities.

7. Sellers and Service Providers

• Legality: Ensure all services and products offered comply with relevant laws and regulations.
• Insurance: Carry appropriate insurance for in-person services.

8. Payments and Commissions

• Payment Processing: Payments are securely processed via Stripe.

9. Booking and Payment for Services

• Booking: Customers can book services through the platform.
• Payment: Payment must be made at the time of booking.

10. Cancellations and Refunds

• For Events and Workshops:
• If the provider cancels the event or workshop, customers can request a refund or reschedule.
• Customers can request a refund or reschedule if they cancel at least 72 hours before the event or workshop. Cancellations within 72 hours are not eligible for refunds, unless agreed between the workshop provider and the customer. 
• For Gardening Services:
• Service providers can cancel up to 24 hours before the scheduled service without penalty. Short-notice cancellations require rescheduling or refunds.
• Customers can cancel services up to 48 hours before the appointment for a full refund. Cancellations within 48 hours are subject to a cancellation fee.

11. Returns and Disputes

• Returns: Return requests must be settled directly between the buyer and the seller.
• Disputes: Planteka is not responsible for resolving disputes but may facilitate communication between parties.

12. Privacy and Data Protection

• Data Collection: We collect personal data necessary for providing our services. Refer to our Privacy Policy for details.
• Data Use: By using our services, you consent to the processing of your personal data as described in our Privacy Policy.

13. Intellectual Property

• Content Ownership: Users retain ownership of content they post but grant Planteka a license to use, display, and distribute this content on the platform.
• Infringement: If you believe your intellectual property rights have been violated, contact us immediately with relevant details.

14. Liability

• Limitation of Liability: Planteka is not liable for any indirect, incidental, or consequential damages arising from the use of our platform. Planteka is not liable for any damages, losses, or injuries that occur during or as a result of attending workshops. Customers attend workshops at their own risk.
• Service Quality: We do not guarantee the quality, safety, or legality of services and products offered by users.

15. Termination

• User Accounts: We may terminate or suspend your account for violating these Terms & Conditions or engaging in fraudulent activity.
• Service Discontinuation: Planteka reserves the right to change, suspend, or discontinue any service at any time.

16. GDPR Compliance

• Data Subject Rights: Under GDPR, you have the following rights regarding your personal data:
• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing of your personal data.
• Data Portability: Request transfer of your data to another service.
• Object: Object to processing of your personal data.
• To exercise these rights, contact us at hola@planteka.co
• Data Transfers: Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in these instances.
• Data Security: We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, destruction, or damage.
• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
• By using our platform and our services, you’re also agreeing that we can process your information in the ways set out in the Privacy Policy, so please read it here.

17. Changes to Terms & Conditions

• We may update these Terms & Conditions periodically. Changes will be posted on this page with an updated effective date.

18. Governing Law and Jurisdiction

• Governing Law: The governing law that applies to these Terms & Conditions are that of Barcelona, Spain.
• Jurisdiction: Any legal disputes will be resolved under the jurisdiction of Barcelona, Spain.

19. Indemnification

• User Responsibility: Users agree to indemnify and hold harmless Planteka and its affiliates from any claims, damages, losses, liabilities, and expenses arising out of their use of the platform or violation of these terms.

20. Modification of Services

• Right to Modify: Planteka reserves the right to modify its services, including features and functionality, at any time without prior notice.

21. Copyright Infringement

Planteka respects your Intellectual Property and if you believe that your work has been copied and used on our website by users on the Planteka platform, please report to us immediately with our contact form. We will inform the responsible entity immediately. 

If you are not an intellectual property rights owner or their agent, Planteka will not be able to process complaints submitted through this form. Please report your concerns to Planteka through the appropriate venue: Sellers may use the form to report inappropriate listings, other sellers, policy violations, etc.

Our responsibility will solely be in informing the related parties.

22. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Planteka
Planteka Community S.L, Calle de la Costa 53, 2-2, Barcelona - 08023, Spain
hola@planteka.co
+34 623 198 716