Políticas del vendedor

Seller Policies

Welcome to Planteka. These policies outline the expectations, responsibilities, and guidelines for sellers offering gardening workshops, plant care and installation services, and plant care services. By selling on our platform, you agree to comply with these policies.

 

 

1. Admission and Seller Requirements

Sellers must provide accurate and up-to-date business information, including valid contact information and certifications (if applicable).

Sellers must have experience or qualifications related to the gardening or plant care industry.

All sellers must comply with local, state, and national laws relating to the services they provide.

 

 

2. Service listings

Accuracy: Workshop and service descriptions must be detailed, truthful, and updated regularly. Include prices, duration, materials provided, and participant requirements.

Photos and media: Listings must include clear, high-quality images or videos showing the workshop setup or services.

Service standards: Clearly state what participants or customers can expect from the experience (e.g., hands-on learning, take-home materials, or plants).

 

 

3. Prices and payments

Sellers set their own prices, including optional extras. However, prices must remain competitive and reflect market standards.

Planteka will deduct a service commission agreed upon with sellers. Sellers will receive payments every two weeks. Sellers will receive payment every two weeks, based on an invoice issued in the name of Planteka Community S.L, CIF: B42792481.

 

 

4. Cancellations and refunds

Sellers can define their own cancellation and refund policies (for example, full refund for cancellations made X days before the event). These policies must be clearly described in the service advertisement. However, they can also adhere to the standard cancellation policy established by Planteka.

In the event of a last-minute cancellation or no-show by the seller, participants are entitled to a full refund or rescheduling of the appointment.

Sellers are responsible for promptly communicating any changes to participants or customers.

 

 

5. Customer interaction

Sellers must respond to customer inquiries and booking requests within 48 hours.

It is mandatory to maintain professional and respectful communication with participants and customers. Any reports of inappropriate behaviour may result in suspension or removal from the platform.

 

 

6. Safety and compliance

Workshop safety:

  • Workshops must comply with local safety regulations, including adequate supervision, safe use of equipment, and disclosure of the risks involved in the activities.
  • Sellers must ensure that workshops are held in safe, hazard-free environments.
  • All tools, materials, and equipment must be in good working order and used responsibly.
  • Sellers must disclose any risks associated with workshops (e.g., handling sharp tools, use of chemicals, or allergenic plants) in the service listing and during the event.
  • If minors are allowed to participate, sellers must provide adequate supervision and follow local safety regulations.

 

Plant care services (on-site or remote):

  • Sellers providing plant care services must comply with the following safety guidelines:
  • Use only safe, environmentally friendly, and approved products for pest control or phytosanitary treatments.
  • Inform customers in advance of any potential allergens or risks associated with the products used.
  • Ensure proper handling of tools or equipment on site to avoid any damage or harm to property.
  • Obtain customer approval before making major adjustments (e.g., transplanting, pruning, or fertilizing).

Video consultations:

  • Sellers offering video consultations must ensure the following safety and privacy guidelines are followed:
  • Use only our secure and reliable video conferencing platforms to protect customer data.
  • Maintain a professional background and environment, free from distractions or inappropriate visual elements.
  • Record consultations only with the customer's explicit consent for documentation or follow-up purposes.
  • Clearly communicate care instructions during the call and provide written summaries if requested to avoid misunderstandings.

Plant care safety:

  • Sellers providing plant care services at customer homes must ensure the safety and protection of customer property and plants.
  • Vendors must follow all care instructions provided by the customer and communicate immediately if any issues arise (e.g., pests or unexpected changes in plant health).
  • Vendors must maintain professional conduct and respect the customer's privacy while on your property.

 

 

7. GDPR Compliance

Sellers must comply with the General Data Protection Regulation (GDPR) and any applicable local data protection laws when processing customer data.

Sellers are prohibited from using customer data for purposes other than fulfilling the agreed-upon services.

Sellers must ensure that all data communicated to them is stored securely and not shared with third parties without explicit consent.

 

 

8. Use of media by Planteka

By using the platform, sellers grant Planteka the right to use images, videos, and media from their service listings for promotional purposes.

This includes, but is not limited to, marketing materials, social media posts, project presentations, website content, and other promotional activities.

Planteka agrees to credit the seller whenever possible and will not use media in a way that misrepresents the seller's services.

 

 

9. Service quality and feedback

Sellers are encouraged to maintain a high level of service quality in order to receive positive ratings. Low ratings or constant complaints may result in suspension.

Sellers should actively respond to feedback and strive to improve their services.

 

 

10. Market Code of Conduct

Sellers are expected to act in good faith and contribute positively to the marketplace community.

Fraudulent activity, including false listings, misrepresentation, or unethical behavior, will not be tolerated.

 

11. Dispute Resolution

In the event of a dispute with customers, sellers should first attempt to resolve the issue amicably.

If it cannot be resolved, Planteka will mediate the dispute based on documented communication and platform policies.

 

 

12. Tax and legal compliance

Sellers are responsible for declaring their income and paying applicable taxes.

It is the seller's responsibility to ensure that their services comply with local laws and regulations.

 

 

13. Cancellation of the seller's account

Sellers can cancel their account at any time by notifying Planteka.

The marketplace reserves the right to suspend or cancel the accounts of sellers who violate these policies.

 

14. Policy Updates

Planteka may update these policies periodically. Sellers will be notified of any changes and must review and accept the updated policies in order to continue using the platform.