Refund policy

Cancellations and refunds

For events and workshops:

• If the provider cancels the event or workshop, customers may request a refund or change the date.
• Customers may request a refund or change the date if they cancel at least 48 hours before the event or workshop. Cancellations within 48 hours are not eligible for a refund, unless agreed upon by the workshop provider and the customer.
  

For gardening services:

• Service providers may cancel up to 24 hours before the scheduled service without penalty. Last-minute cancellations require rescheduling or a refund.
• Customers may cancel services up to 48 hours before the appointment for a full refund. Cancellations within 48 hours are subject to a cancellation fee.

Refunds and disputes

Refunds: Refund requests must be resolved directly between the buyer and seller.
Disputes: Planteka is not responsible for resolving disputes, but may facilitate communication between the parties.